f. Claims

1. LOST ITEMS - In the unlikely event of an item becoming lost the Customer must inform the Ironing 4 U verbally within 24 hrs. On receipt of verbal notification, Ironing 4 U will send a lost item report 

Ironing 4 U will send a damaged item report which must be completed and returned to Ironing 4 U (by email) attaching photos and a full description of the fault together with any proof of purchase.  Payment for a damaged item is limited to a maximum of £20, which is strictly on a goodwill basis and without prejudice.

Items of Dry Cleaning that are collected on behalf of Johnsons Dry Cleaning company, are done so on the understanding that items processed by Johnsons dry cleaners are the sole responsibility of Johnsons, and NOT Ironing 4U.  Ironing 4U have NO involvement in processes and methods adopted by Johnsons.  Items collected and delivered by Ironing 4U on behalf of Johnsons will be covered under our standard motor vehicle insurance (commercial Policy)

which must be completed and returned to Ironing 4 U. Due to the fact that the contents of each bag are not itemised Ironing 4 U is unable to accept liability for the loss of any item. Payment for a lost item is limited to a maximum of £20, which is strictly on a goodwill basis and without prejudice.
2. DAMAGED ITEMS - Ironing 4 U exercises utmost care in ironing and processing items entrusted to them and uses such processes that, in its opinion, are best suited to the nature and conditions of each individual item. The Company are not liable for inherent weaknesses or defects in materials, which may result in tears, loss of loose buttons or development of holes in fabric that, are not readily apparent prior to ironing. In the unlikely event of an item becoming damaged during the ironing or delivery process the Customer must inform the Customer must inform Ironing 4 U verbally within 24 hrs. On receipt of verbal notification, Ironing 4 U will send a damaged item report which must be completed and returned to Ironing 4 U. together with the item in question. Payment for a damaged item is limited to a maximum of £20, which is strictly on a goodwill basis and without prejudice.
The Company is fully insured and the policy includes Public Liability. In the unlikely event of total loss of a Customers property due to fire, flood or theft, the maximum amount payable under the policy will be £30 per kg.

g. Responsibilities

It would be appreciated that as much notice as possible be given for cancellations of orders or collections. Ironing 4 U will afford its customers the same courtesy at all times. If special requirements are not indicated to the driver at the point of collection then Ironing 4 U will provide a level of finishing in line with current product and company processes and procedures.
Customers are reminded to only pack up to 8Kg's in weight of ironing into 1 hamper bag / gauze net. This is in the interests of Health & safety.

h. Trade Marks & Copyright

All content included on it's interactive service, stationary, and brochures such as text, graphics, button icons, images and software, is the property of Ironing 4 U and is protected by UK and European copyright laws.
Ironing 4 U modular logo is a registered trademark of Ironing 4 U in the United Kingdom and Europe.

Contact Us Customer services
                  Ironing 4 U
                  Unit 14a Coker

                  Worle Industrial Estate
                 Weston Super Mare
                 BS22 6BX